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InfoSend Response— 12/29/2006 <br />However, it is usually better for the City to contact the customer because it has access to <br />the full utility billing system. <br />3. This requirement is met. InfoSend will format files to work with the City's system. Files <br />can be emailed to City or posted on a secure website for download. They can also be <br />PGP encrypted and placed on InfoSend's FTP server for automatic retrieval by the City. <br />4. Both requirements are met. InfoSend can develop and host the presentation functionality <br />and provide the payment functionality. InfoSend's has successfully integrated its <br />presentation system with three different online payment processing platforms and will <br />integrate with the City's current credit card processor for this application. Transactions <br />are securely processed and if a payment error occurs InfoSend emails the customer to <br />inform him or her to review their payment profile setup and retry the payment. <br />C. Requirements: Bill Presentation <br />1. Provide the ability to display, by customer: <br />a. This requirement is met. <br />b. This requirement is met. EBPP application displays payment history. If City wants <br />to show offline payments it can transmit a payment history file to InfoSend or <br />provide a web service to query this data. <br />c. This requirement is met. Consumption history will be pulled from the data that the <br />City sends to InfoSend. <br />2. This requirement is met <br />3. This requirement is met. If the bill is presented in HTML format it can be printed. A link is <br />provided to show just the bill in the browser so that the page navigation does not print. If <br />the bill is pulled from the City's archive in PDF format then the PDF can also be printed. <br />4. This requirement is met. City can choose if it wants the graph to be embedded on the <br />electronic statement itself or linked to. If it chooses the second option the link can open <br />in a new window, or replace the window contents with the graph. Additionally, the graph <br />can be hidden on the electronic statement itself and once the link is clicked the <br />statement will expand in size and the graph will be shown. <br />5. This requirement is met. The EBPP portal will allow the customer to turn off paper bill <br />delivery. This information will be transmitted back to the City so that the customer <br />account can be flagged properly. <br />6. This requirement is met. The bills will be posted to the website the same day that they <br />are mailed. The City can choose whether or not it wants to see samples of the online <br />bills before they are presented to the customers. <br />7. This requirement is met. An email will be sent to the customer each time a bill is <br />available for viewing and payment that contains a link to the EBPP portal. The city can <br />also choose to email the bill itself to the customer. This is a very unique feature that <br />25J -15 <br />5 <br />