25J - AGMT - BILL PRINT AND PAYMENT SRVS

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CONSULTANT AGREEMENT THIS AGREEMENT, dated as of this _ day of February 2014 by and between InfoSend, Inc., a California corporation (hereinafter "Consultant "), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City"), RECITALS A. The City desires to retain a consultant having special skill and knowledge in the field of municipal bill printing and mailing services and electronic bill presentment and payment processing. B. The City acknowledges that it has received prior municipal bill printing and mailing services and electronic bill presentment and payment processing services from Consultant prior to the date of this Agreement and intends this Agreement to cover services commencing as of February 28, 2014, C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: SCOPE OF SERVICES Consultant shall provide paper bill processing, printing and mailing services along electronic bill presentment and payment services, as set for the in City RFP for Utility Bill Printing & Mailing Electronic Bill Presentment and Payment Services, on file at the City's Treasury Department and incorporated.by this reference, and Consultant's Proposal for Utility Bill Printing and Mailing, attached as Exhibit A to this Agreement. The bill printing and mailing process consists of processing data, address validation and POSTNET bar coding, printing docrunents, mail preparation, applying presorted postage and sending via the United States Postal Service for the City's municipal utility bills; business license tax bills, certificates - arid .licenses; dog license bills, certificates and licenses. of: Consultant will also provide Electronic Bill Presentment and Payment services consisting e presenting utility bills online and accepting payment transaction information to facilitate ACH or credit card payment., and o presenting; dog license bills online and accepting payment transaction information to facilitate ACH or credit card payment. 25J -3