Laserfiche WebLink
ELEMENTS OF TRAINING <br />HOURS OF TRAINING <br />1. Will be trained to plan, direct and coordinate satellite installations on a daily <br />basis. <br />400 <br />A) Implement and formulate installation activities, manage daily activities and <br />plan use of materials and human resources toward maximum productivity. <br />Install satellites dishes. <br />B) Test repair newly installed, or updated equipment to ensure that it functions <br />properly and conforms to specifications using test equipment and observation. <br />C) Analyze information and evaluate results to choose the best solution to <br />solve problems. <br />D) Review work orders and sales and activities reports, overseeing production <br />of service delivery. Determine needs and reduce costs. Analyzing areas <br />requiring improvement. <br />E) Analyze test readings, computer printouts, and trouble reports to determine <br />equipment repair needs and required repair methods. <br />2. Provide technical support to customers and answer customers calls and <br />150 <br />questions. <br />A) Demonstrate equipment to customers and explain how it is to be used, and <br />respond to any inquiries or complaints. <br />B) Adjust or modify equipment to enhance equipment performance or to <br />respond to customer requests. <br />C) Maintain a professional demeanor when greeting customers, as well as <br />during the service call <br />3. Will obtain the following certifications: MDU, DRE certifications. <br />75 <br />RATING LEVELS: <br />Measurement method: how will it be determined if OJT participant acquired the skill? <br />-Q &A, observation, product review /inspection, etc. <br />PROFICIENT MODERATE MARGINAL <br />II. COST COMPUTATION <br />Hourly Reimbursement: $ 8.00 (50% of $16.00) <br />Training Hours: 625 <br />Cost Per Trainee (Hourly Reimbursement X Training Hours) = $ 5,000 <br />III. ( jc <br />Person(s) authorized to sign payment i oices for EMPLOYER: <br />rint Name Signature Title <br />Print Name <br />Signature <br />Title <br />I -a'7 <br />Date <br />Date <br />