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shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application <br />of which is expressly excluded. Either party shall, at the request of the other, make available documents or witnesses <br />relevant to the major aspects of the dispute. <br />9.11 Maintenance. Maintenance for qualifying Products consists of updates and other benefits, such as access to technical <br />support, specified in Esri's or its distributor's current applicable maintenance policy. <br />9.12 Feedback. Esri may freely use any feedback, suggestions, or requests for Product improvements that Licensee provides <br />to Esri. <br />9.13 Patents. Licensee may not seek, and may not permit any other user to seek, a patent or similar right worldwide that is <br />based on or incorporates any Esri technology or services. This express prohibition on patenting shall not apply to Licensee's <br />software and technology except to the extent that Esri technology or services, or any portion thereof, are a part of any claim <br />or preferred embodiment in a patent application or a similar application. <br />9.14 Entire Agreement. This License Agreement, including its incorporated documents, constitutes the sole and entire <br />agreement of the parties as to the subject matter set forth herein and supersedes any previous license agreements, <br />understandings, and arrangements between the parties relating to such subject matter, Additional or conflicting terms set forth <br />in any purchase orders, invoices, or other standard form documents exchanged during the ordering process, other than <br />product descriptions, quantities, pricing, and delivery instructions, are void and of no effect. Any modification(s) or <br />amendment(s) to this License Agreement must be in writing and signed by each party. <br />E204 Page 7 of 7 04/26/2013 <br />