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Overall, we believe that by giving our customers what they want will generate the <br />greatest sales. If this is done properly, the products will move too quickly to allow <br />them to remain in a machine past the expiration date. <br />We order product supplies from several food and vending wholesalers which <br />deliver several times each week. AVT has a 60,000 square foot facility in <br />Corona California where all bulk products are stored for daily disbursement <br />among a fleet of route personnel. Based on reports generated by our <br />software programs, AVT route personnel arrives each morning at <br />approximately 5:00 AM to load their fresh food products based on generated <br />reports. Each driver has a daily route to service specific accounts within their <br />designated geographical area to enhance customer service and efficiency. <br />Customer Service and After -Service <br />Hours of operation; <br />Our hours of operations are Monday — Sunday 6:00 AM to 6:00 PM with <br />24 Hr. emergency technician response. <br />Process and procedures for addressing problems <br />(e.g., machine failed to provide consumer with selected item, etc.) <br />AVT employs a 3 point response procedure and system for addressing <br />problems and is as follows: <br />Every machine has an AVT phone number for calling -in problems or systems <br />troubles. <br />1. Our route drivers are trained to review system operation on every visit to any <br />vending system. <br />2. This includes interfacing with location primary contact to review and report <br />issues, problems or troubles beyond their ability to respond to, <br />3. They write trouble and fix -it tickets for systems needing additional technician <br />support. <br />Refund kit and Refund slims given to every account contact <br />Please see the following 2 pages. <br />1. Letter and given to every location <br />2. Refund slips to help in returning lost money immediately to the customer. <br />AVT, INC, <br />341 Bonnie Circle Ste, 102 Corona, CA 92880 Telephone: 951.737.1057 Facsimile: 951.737.7646 <br />www.aNinconline.com <br />25A-53 <br />