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Agreements For Temporary Consulting Services For Information Technology March 04, 2014 Page 2 time the rate of the complexity and innovation of information technology greatly increased while the lifecycle of technology products and systems continued to shrink. All these pressures created the need for skilled and experienced technology staff faster than the organic technical staff could train or gain know -how. Temporary information technology contractors and consultants served as critical assets to bridge the technology knowledge gap. Temporary information technology contractors and consultants support over 1,750 fulltime, part time, contract end -users and public visitors; three each Enterprise client /server -based and web - based business systems; the City's wide area network including the connection to the Internet; ten department local area networks; 200 servers in two data centers (the City Hall data center and the SAPID data center) with over 100 terabytes of data capacity; and 200 managed network switch es/fi rewa I Is/ro uters and over 50 high speed data circuits supporting 39 City operating locations. Software applications developed and /or supported by these contractors include the Financial Enterprise Resource Planning System, Santa Ana Property Information Network (SAPIN), the Business License/Tax System, Municipal Utility System, and several other revenue related systems. The City's Mobility Technology Initiative is being lead, designed, engineered, and implemented by information technology contractors with experience in these leading edge technologies. For the Santa Ana Police Department (SAPD) and Santa Ana Jail (SAJ), contractors support mission - critical systems such as the Computer Aided Dispatch, the Jail Management System, Arrest and Booking system, Inmate Search and Reporting system, Case Management system, Police Intranet system, wireless data communications for 150 patrol vehicles, California Law Enforcement Telecommunication system (CLETS) access, PD and Jail Email system, Evidence wireless systems, Daily Roll -call system, and 100 other systems which are critical to the daily operations of the Police and Jail departments. Homeland Security technologies such as the PD Emergency Department Operations Center (DOC), Web based Emergency Operations Center (WebEOC), and Mobile Command Post network systems are supported and maintained by technical contractors. Contractors also help support two additional PD substations by managing network systems which provide all field officers and investigators access to systems located at the main station. SAPID is using several technology contractors to enhance the Police field reporting system under grant funding. Additionally, technical contracts are instrumental in the implementation of new technologies such as In -Field Fingerprint systems, Patrol wireless ad -hoc wireless system, Homeland Security Mobile Command Post satellite communications system, SAPD /SAJ enterprise Wiki system, Crime Analysis "CrimeView" Web system, "Citizen Observer" community notification system, and more into the organization. A Request for Proposal (RFP) for Temporary Technical Contract Service and Consulting Services was issued by ISD in March, 2007. Twelve proposals were evaluated and the top four vendors were identified. On June 18, 2007, Council approved agreements with these four vendors for a one -year period or until the approved funds were expended —which ever was later. Approval also included 25C -2