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low whMe, <br />CITY COUNCIL MEETING DATE: <br />MARCH 18, 2014 <br />TITLE: <br />AGREEMENT WITH SYSTEM INNOVATORS <br />INCORPORATED FOR INOVAH COMPUTERIZED <br />CASHIERING SYSTEM MAINTENANCE <br />CITY MA AGER <br />1:7x41+1 IT, I�14k,Ig4 7_[ l M0 <br />CLERK OF COUNCIL USE ONLY: <br />FAIL %ICZfDl;I W <br />❑ As Recommended <br />❑ As Amended <br />❑ Ordinance on 1" Reading <br />❑ Ordinance on 2nd Reading <br />❑ Implementing Resolution <br />❑ Set Public Hearing For <br />CONTINUED TO <br />FILE NUMBER <br />Authorize the City Manager and Clerk of the Council to execute an agreement with System <br />Innovators, a division of Harris Computer Corporation for annual maintenance and programming <br />in an amount aggregate limit not to exceed $35,000 annually for a three year term for total <br />contract amount of $105,000 extending through March 2017, subject to non - substantive changes <br />approved by the City Manager and City Attorney. <br />DISCUSSION <br />The Finance and Management Services Agency; Parks, Recreation and Community Services <br />Agency; and the Police Department utilize System Innovators' cashiering software and hardware <br />to process the receipt of City revenues. This includes payments for municipal utility services bills, <br />business license tax, hotel visitors' tax, parking citations, and all other payments processed <br />throughout City facilities including the payment kiosk. System Innovators' iNovah cashiering <br />system was approved and implemented in 2001 and is fully integrated into all City payment <br />systems. Furthermore, through iNovah's proprietary system, the City has implemented an <br />automated payment process resulting in on -going operational savings. <br />In May of 2013, the Treasury Division installed a payment kiosk to enhance customer payment <br />experience and provide options for our patrons during non- business hours and peak demand <br />times. The kiosk is connected to various payment programs through the iNovah cashiering <br />system which automatically updates account and payment information. A component of the <br />iNovah cashiering system is a provision for annual maintenance and software updates. System <br />Innovators and its iNovah cashiering system have performed satisfactory. As such, staff <br />recommends continuation of the existing cashiering system and approval of annual software <br />maintenance and updates. <br />25E -1 <br />