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GUARD <br />��• INSURANCE <br />GROUP <br />Need Help? Have a Question? <br />Call our Customer Service Hotline! <br />Our Customer Service Representatives are available from <br />8;00 am to 6;00 pm, Monday through Friday, and can <br />handle a variety of requests (see below). <br />If you are unable to call during the prescribed hours, you <br />can leave a message with our after-hours voice mall or <br />send an e-mail directly to csr©guard.com. We guarantee <br />you will receive responses by early the next business day. <br />Changes of name and address; <br />g Miscellaneous requests for policy or audit <br />Information or questions about the content of our <br />policies; <br />Installment and payment due date Information; <br />Questions about claims reporting, medical <br />management activities, and claims transactions; <br />xfa Requests for information about our products and <br />Wes++ services .. , and much morel <br />When in doubt, call our <br />Customer Service Hotline <br />first! <br />1-8 - <br />6 3 9 2 5 6 7 <br />is GUARD's Claims Hotline, <br />Call to report ALL new <br />Workers' Compensation claims! <br />By using our toll -free claims reporting number, you enable <br />us to process the claim much faster, facilitating prompt, <br />appropriate treatment for the Injured party. Benefits <br />Include reduced paperwork (because we complete the <br />required forms), less time away from work for the injured <br />employee (because we establish light- and modified -duty <br />assignments when available), and potential Insurance <br />savings because of improved claims experience! <br />W&4, aa.e : <br />Contact us immediately; only the administration of <br />emergency care should come first. <br />Both the employer (or a designated representative) <br />AND employee should Jointly make the call <br />whenever possible. <br />Q The whole process should take about 15 minutes, <br />�0 and we do all the paperwork! <br />The employer's tax identificationandpolicy <br />numbers will be needed as well as the employee's <br />social security number and personnel file plus any <br />accident reports. <br />Q When appropriate, alternatives for light- or <br />s modlfled-dutq will be discussed. <br />If a later follow-up call is required, use the same <br />toll -free number, and our automated telephone <br />attendant will direct you to the appropriate staff. <br />