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County of Riverside Request for Quote # PUARC -1200 <br />Purchasing & Fleet Services Closing Date: 10/11/2011 @1:30 P.M. <br />Exhibit A Cont' <br />Software Assurance Benefits: <br />3' _ <br />„, <br />3, � „ <br />Sup >p�� � � <br />X Yy <br />" <br />borriplement�your bu irness Critical 24 hours a rda� 7. <br />dais a week phone support with unlim ited Web <br />�a <br />support =during business houFs, �rtd�declde�which <br />,leue`I�of support is best for the issue Thrshel�s yro� z . <br />�er,�our total cost:pf support�and ownership: ' `" <br />t rough ttrlpe and �i�re� you�a cfiofcefdr H,gw a use <br />{ <br />ourdrrXect connection toy Mlctosoft x ; <br />,, A <br />ITtprofessii nat hav&arbb §'0, to fechNet`Plus' <br />: <br />,, ri <br />vz <br />� � ` <br />`_ � � � :� <br />�� �. g <br />su6�cn�tion medra�'Featurmg resources °�uch�s <br />M CrosaftKnoVVledge Basp, software updates <br />°technrcal <br />�^ t <br />utilities, tra�mng and,hbw tosrticleohelp <br />� <br />10y "O,' hav access to a drtio�nat <br />X �` <br />y <br />echNet Plus <br />' <br />lr 3 a: <br />TechNet PIAs b6neftts jnclu img e�ialuation <br />Su�scnption <br />premium <br />> <br />softwarenthou#ime Ism to re release ve signs of <br />! n f <br />with Two � <br />r, � � , r , <br />�lrosoftptoduts; twortechrnal Support incdenti <br />Support <br />eryear and TechNet PIu Subsenber Onime <br />' <br />zGala/Year, <br />S�ku�c ®& 1T professionals ca,n also access TechNet <br />�5 <br />Manage than ' elated <br />f�euysgrgUps with trtore rf 00 1T <br />< �h <br />tiews�r where they can,lsost teohrncal questions <br />Tg <br />„oups� <br />1 <br />snd ark guaranteed responses byxthehextbusiness <br />x h E of k x h- nr <br />h z �., t <br />' � ' ` <br />"C"gldsr' � � <br />CL` �to�nerswiihSoft�areAssur�ncefior `,Micrdsoft� a <br />>ckUps for T <br />se'rWer'oktw�re' as well a rlated�lieniACCesa <br />r, <br />- � <br />Ci z ysys w 4 <br />�.+ 1 i9r �k T y Al <br />�h <br />busker �r�r ,r <br />Lice{n�es, �i'e eligible for`�orpp�imentary� cold <br />a � dasasYer;re�catr <br />� c n a <br />or "p Error fiegort�ng �(� lead <br />� <br />"'. '. <br />an� ea�yw�y to�monitoh ands review error <br />� � <br />Carpor�te�� =� h <br />i19fo[�nati+�n� <br />�Err`or�" <br />so�youcan ;rorttfolydeptoym�rtt�o`�fl� sand : <br />f�` <br />` <br />resolutrorls It prouid�es the alaility fgr applications and, <br />� <br />Re`porting � � <br />the Cperatrn� systerti tq collect and rejiort on =crashes <br />¢_ <br />y { <br />Enter into Extended YHotfixSupport Account (EHSA) <br />as hotfix issues arise. Annual fees and required sign - <br />Extended Life- <br />up periods associated with EHSA are waived for <br />Transition <br />cycle Hotfix <br />Software Assurance customers, increasing peace of <br />Support <br />mind and reducing support costs. A Premier of <br />Essential Support agreement is a pre- requisite for <br />. <br />eligibility. <br />For more information about Software Assurance benefits, please visit: <br />hqp://www.microsoft.com/licensing/12rograins/sa <br />Form # 116 -101 RFQ Public Purchase Revision 04 /12/11 <br />12 <br />