PLANETBIDS INC. - 2013 - Laserfiche WebLink

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EXHIBIT "A" STATEMENT OF WORK FOR SETUP, IMPLEMENTATION AND TRAINING 1. BidsOnline Access Services: PlanetBids rate for maintaining the BidsOnline vendor and bid management system is based upon an unlimited number of monthly transactions (Bids) and up to Four (4) registered users. BidsOnline Access Services include the following: • System Administration — PlanetBids will be responsible for system and data back-ups, disaster recovery, system reliability, availability, privacy, and security • Hosting Infrastructure — PlanetBids will be responsible for hosting BidsOnline, maintaining the network, hardware and software infrastructure • Customer Service — "Level 2" customer service is available from 8:00 a.m. to 5:00 p.m. PST, Monday through Friday (see Help Desk definition below) • Account Management — PlanetBids will provide a dedicated Account Manager for post - sales support, BidsOnline system questions. 2. BidsOnline Set-up, Implementation and Training: • PlanetBids will initially load up to Four (4) users, for Customer • PlanetBids will provide a 4 -hour hands-on training on-site for BidsOnline user administration BidsOnline set-up, implementation and training consists of the following: A. Initial program definition The PlanetBids implementation manager will work with one (1) designated Customer project manager to develop a roadmap for system implementation. The implementation manager will define and present a project management schedule to the Customer project manager. Customer will be required to submit information according with the project management schedule. Upon completion and review of the BidsOnline system by Customer, PlanetBids will train all assigned users on-site at the Customer's training facility. B. System implementation and administration PlanetBids will enter and configure Customer requirements into BidsOnline for up to Four (4) users for Customer. The following implementation services will be provided a. Seamless integration to Customer's procurement web page. b. Online customized vendor registration form and ability to have vendors maintain their profiles. c. Complete management tools access to all users (i.e. buyers, project managers...). d. Customer specific database. e. Complete bid management from bid submission to awarding. 02000-2013 PlanetBids, Inc (818) 992-1771 Confidential & Proprietary, R15914-10 "For Government Review Only. Exempt from Release Under the Freedom of Information ACT ("FOIA") Pursuant to 5 USC 552 (b) (4)"