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2.6 In any action taken, the supervisor should ensure procedural fairness for all <br />parties involved, including informing the respondent of the allegations made <br />against him/her, and providing him/her with an opportunity to respond. <br />Step 2 - Referral to senior manager <br />2.7 If the complainant believes the grievance has not been resolved to their <br />satisfaction during Step 1, they can refer the matter to the senior manager in the <br />Division or Department. The senior manager may require the complainant to put <br />the grievance in writing. The senior manager should attempt to resolve the matter <br />within three weeks of receiving the grievance and should follow similar <br />procedures outlined in Step 1. <br />3.0 OUTCOMES <br />Outcomes could include: <br />The complainant gaining a better understanding of the situation and no <br />longer being aggrieved. <br />• The complainant receiving a verbal or written apology. <br />• The respondent receiving a verbal or written reprimand; <br />• One or both parties agreeing to participate in some form of counseling. <br />