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Table of Contents <br />I. Information Regarding Complaints 3 <br />A. Nondiscrimination and Equal Opportunity Complaints 3 <br />1. Policy Statement 3 <br />2. Civil Rights 4 <br />3. Nondiscrimination laws under WIA 4 <br />4. How to File Your Complaint 5 <br />B. Criminal Complaints <br />0 <br />II. General Procedures for Handling Non -Criminal Violations of the Act 6 <br />III. Procedures for Handling Complaints at the LWIA Level 8 <br />IV. Procedures for Handling Complaints at the State Level 12 <br />V. Procedures for Handling Discrimination Complaints by Participants <br />15 <br />VI. Procedures for Handling Handicap Complaints by Participants 17 <br />GLOSSARY OF WIA TERMS <br />2 <br />X <br />