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EXHIBIT A SCOPE OF SERVICES GENERAL REQUIREMENTS — RIGHT OF WAY SERVICES Consultants under contract with the City of Santa Ana will provide support to City of Santa Ana staff or designee on an as -needed basis. • The Consultant shall perform work to produce a high quality, professional and complete work product. • Consultant must have experience working on State and Federally funded projects. All work shall be performed in conformance with all applicable regulations, policies, procedures and standards. • Any real estate appraiser provided by Consultant must be certified and a Member of the Appraisal Institute. • All acquisition agents and property managers, performing work for the City, must hold a valid California Real Estate License. Salespersons must be registered with California Department of Real Estate (DRE), as working solely under the Consultant's supervising broker of record. • Work may include, but not be limited to, the following: onsite review of the project area; review of existing records; conducting research and performing analysis; information gathering; negotiations; development of strategies. • The Consultant shall carry out the instructions received from the City and shall cooperate with the City and other agencies. • The Consultant has full responsibility for the accuracy and completeness of the work produced. The work will be reviewed by the City for conformity with the requirements of the Agreement. Reviews by the City may NOT include a detailed review for the accuracy of items submitted. The responsibility for accuracy and completeness of such items remains solely that of Consultant. • The Consultant shall be responsible for coordination and supervision of all work performed by its sub -consultants. The Consultant shall review all work performed by its sub -consultants and the responsibility for accuracy and completeness of work performed remains solely that of Consultant. • The Consultant shall have a Quality Control Plan in effect during the entire time work is being performed under this Agreement. The Quality Control Plan shall establish a process whereby work product is independently checked, corrected and back checked. All Project related correspondence and documents shall be maintained and bound in appropriate project files. Electronic files shall conform to City's file naming system • Consultant shall diligently work on each assignment and complete each task in