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subject business and the valuation methods employed. DM&A will note any assumptions made in performing the <br />analysis, as well as all information requested from the business' ownership, but not received, which, upon review <br />by DM&A, may have an impact on the value conclusion. <br />Litigation Support <br />DM&A is available to provide litigation support services to the City regarding any business affected by the types of <br />projects outlined above. These services would include, but are not limited to, aiding attorneys in the discovery <br />process, reviewing opposing expert appraisals, and testifying at deposition and/or trial. <br />B. Task Completion Approach <br />Our approach to the appraisal process is thorough, collaborative, and professional. Our appraisers recognize the <br />importance of a detailed approach to any assignment, and are cognizant of our role as representing our clients. Our <br />professionals have extensive experience interviewing business owners, and make efforts to address their concerns <br />and needs in these meetings. DM&A has bilingual professionals to interface with Spanish-speaking business <br />owners. We work closely with agency staff and their attorneys in order to keep all parties apprised of the status of <br />our appraisal projects <br />C. Sequential Outline <br />DM&A's work will encompass steps including, but not limited to, the following <br />• Interviews with the owners and/or managers of the subject business. Such interviews are intended to <br />provide DM&A with a thorough understanding of the business' products, operations, management, <br />employees, marketing, competition, and industry, as well as an understanding of recent financial trends and <br />outlook; performed by Aaron Amster and/or Madeleine Mamaux; <br />• Site and area inspections of both the subject location and the business' relocation site, if applicable, <br />performed by Aaron Amster or Madeleine Mamaux; <br />• Review and analysis of financial statements of the subject business, including internal income statements <br />and balance sheets as well as tax returns, performed by Ricardo Goni, Eric Lietzow, Diane Christensen, <br />14 <br />