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ABM does not track and is not specifi cally aware of any <br />contract that has been terminated for default; however <br />because ABM has been in business for 100 years and has <br />been party to literally hundreds of thousands of customer <br />agreements, it is possible and even likely that ABM has been <br />terminated by a customer citing default or dissatisfaction <br />as the grounds for the termination, To the extent that such <br />terminations have occurred over the years, ABM believes <br />that such situations were isolated or specifically explainable. <br />ABM and its divisions employ nearly 100,000 employees <br />across the U.S., Canada and Puerto Rico. As such, at any <br />given time ABM is involved in dozens, if not hundreds, <br />of litigation matters. These claims are handled in the <br />normal course of business by legal and risk management <br />professionals employed by the company. Even large <br />litigation matters involving millions of dollars would not have <br />any impact on ABM's ability to provide timely services to <br />The City of Santa Ana, <br />• ♦ I <br />In the ordinary course of business, ABM has, on occasion, <br />various claims and lawsuits against third parties, primarily <br />related to collection of monies owed. The amount of <br />information regarding these matters is voluminous and, <br />therefore, such information has not been included herein. <br />Information about specific matters is available upon request. <br />2 80 ,ITSO Gonfidential and Prapnetery <br />