25A - AGMT - CUSTODIAL SRVS AT PARKS

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NETWORK MANAGEMENT EMERGENCY & ON -CALL PERSONNEL Although BBMC has employees and staff operating in the Feld 24 hours per day, 365 days per year, we have realized that in order to serve your project promptly and efficiently, a resource was required for after hour emergency situations. For that reason, BBMC utilizes an after -hours communication system. Customer Care, emergency and non - emergency calls after business hours should be directed to the following telephone number. 1.1III110,1•3CV2011 During emergency situations, the BBMC Project Manger will respond within 10 minutes to the receipt of a call. The Project Manager will immediately contact the On -site manager and determine the action plan and resolution time to the emergency service request. BBMC will maintains an "On Call" list of 10+ trained and experienced employees designated to night or day shift duties who are available to respond to emergency situations, under overtime or double time wages. In the event of an emergency, BBMC on -call personnel are ready to respond within the hour after receipt of the call. These employees have undergone all security checks, and classroom and on- the -job training and will be uniformed and equipped to deal with the emergency. SECURITY All personnel assigned to the project will have undergone the following security risk measurements: Department of justice security clearance • 10 year background employment check • 5year background employment verification • 5year criminal history verification • pre - employment drug testing No personnel assigned at the project location shall have a high -grade misdemeanor and /or misdemeanor theft conviction or any felony convictions. Furthermore, BBMC optionally maintains Employee Dishonesty Insurance coverage for all its employees. In addition to the background tests, BBMC performs pre - employment physical examinations on all employees assigned to your project.