25A - AGMT - WIA YOUTH FUNDS - Laserfiche WebLink

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OCAPICA - YSPN FY 2014 -15 by OCAPICA Case Management staff, and during which participants learn different styles of communication, both verbal and non - verbal. Participants are also given the opportunity to attend Leadership Workshops, wherein participants learn about skills and habits such as self- efficacy, assertive communication, positive relationships, and conflict resolution. Through these workshops, participants are able to amass the skills necessary to present themselves well to employers and peers, learning better speaking skills through practice and counseling from OCAPICA Staff, D. OCAPICA participants go through a series of Job Readiness workshops, one of which is a Customer Service workshop to help participants prepare to take the NRF exam. Participants learn different strategies to provide superior customer service such as lead -in questions, proper greetings, and dealing with difficult customers. VIII. POST - SECONDARY EDUCATION A. Program Staff will assist participants in entering post- secondary education by having participants explore, identify, and develop post- secondary goals with the Case Manager through the "My Action Plan" document. The Case Manager will assist participants with any questions, issues, and concerns as they pertain to the participant's plan, such as assistance with applying for Federal Financial Aid or information on the types of post- secondary education. Participants will also be informed of workshops, conferences, and other events that are related to post- secondary education to further assist their exploration and successful entrance into post- secondary education. B. Participants will have the opportunity to participate in field trips, student panels, and other education /training exploration activities. Program Staff will help connect participants to resources that will assist in the attainment of accredited credentials, certificates, and /or diplomas. With the Case Manager, participants will identify and develop a plan to assist with the attainment of certification through the "My Action Plan" document. Once a plan has been established, the Case Manager will refer participants to the appropriate avenues and support the participant. For example, if a participant comes in as a high school dropout, the Case Manager will assist him /her in identifying if a GED or high school diploma is the best option for him /her and then support the participant in finding a program or school in which to enroll. IX. TUTORING A. In addition to staff, OCAPICA recruits college -level tutors from CSUF and other area colleges to provide one -on -one and small group assistance to program participants to aid in both their classes and to build their literacy /numeracy skills. Should a participant need additional EXHIBIT A 25A -34