FULL PACKET_2014-06-03 - Laserfiche WebLink

Home Browse Search

OCAPICA - YSPN FY 2014 -15 D. OCAPICA staff schedules monthly career exploration events. Youth are taken to visit companies and organizations in order to learn about various careers and industries. Youth are given the opportunity to request future career exploration trips in order to encourage further exploration. E. In addition to meeting with employers during career exploration events, OCAPICA schedules on site events featuring employers and attends local job fairs. Staff accompanies youth offsite and encourage youth to network with potential employers. VI. Certificates /Diplomas /Credentials Note: WIA only accepts certificates that are accredited by a State recognized educational entity or are recognized by employers. A. Over the past three years, OCAPICA has worked to incorporate strategies and recommended activities of the Orange County Comprehensive Economic Development Strategy (CEDS) Committee. With the CEDS in mind, OCAPICA focuses on college preparation, career and technical education, industry cluster education, and training plans. In addition, OCAPICA offers, through the National Retail Federation (NRF), a National Professional Certificate in Customer Service — an industry recognized certificate that extends beyond the retail sector to demonstrate an understanding of professional behavior and effective communication. In addition, eligible participants who are interested in industry- specific certificate programs offered at Santa Ana College are encouraged to enroll. B. All participants are required to attend the Customer Service Certificate training workshop. The workshop demonstrates the basics of customer service skills derived from NRF reading material. Participants also undergo role - playing and spoken exercises in order to further test their knowledge of the material. At the closing of the workshop, participants take a practice test provided by the NRF and review the correct answers with the workshop facilitator, and all materials are given to the participants to take home and review. After participants complete the workshop, they are encouraged to take the Customer Service Assessment, though it is not required. Upon passing the exam, participants receive an incentive to recognize their achievement. If a participant does not pass, they may work with WIA staff to improve understanding of the workshop material and retake the exam. Participants may retake the exam as many times as desired, as long as the value of the vouchers purchased do not exceed the individual participant's available supportive service funding. Eligible participants interested in obtaining industry recognized certificates offered at Santa Ana College (SAC) will work with their case manager in order to research the programs and determine whether they are the best fit for the participant. Case Manager and SAC admission staff will assist youth in enrolling into the certificate program of interest. Case manager will encourage youth to pursue a certificate program that will lead to an occupation in demand. These occupations will derive from industries including science, technology, engineering, arts and math (STEAM) and hotel /tourism. Participants will have worked closely with case managers at intake /enrollment. C. See Attachment F. EXHIBIT A 25A -30