OVERLAND, PACIFIC & CUTLER, INC (2).

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RFP No. 13-075 On -Call Right of Way Specialty Services Area (A4) Acquisition, Relocation, and Property Management Services project the owner has by conferring with the City's Project Manager. Negotiations will continue to the point of acceptance or a determination that no acceptable settlement can be reached. (By way of example, however, OPC carries a 95% settlement rate). Settlement/Closings. Upon City approval of the appropriate documents, our negotiator will request the opening of an escrow through our in-house escrow coordinator by submitting an instruction letter and providing the purchase contract, requested title insurance coverage and notarized Deed to the escrow coordinator. OPC will have the title company handle the escrow activities —typically the same company that supplied the preliminary title reports. OPC will assist with any due diligence requirements and resolve adverse title conditions preceding the close of escrow and will coordinate payment of just compensation. The City of Santa Ana will be furnished with copies of the recorded Deeds and title insurance policies following the close of escrow. In the event that the property cannot be acquired by good -faith negotiations, CPC's assigned negotiator or the Project Manager will assist the City with condemnation support by ordering updated litigation guarantees, coordinating with the attorney and any other tasks necessary to take possession. During the course of the acquisition process, OPC will maintain a complete acquisition file of all correspondence, offers and contacts with each property owner and the City. We will provide the City with written status reports at the prescribed interval and confer with the City's Project Manager as needed. OPC will maintain a current Acquisition Checklist showing each successfully negotiated parcel and outline any special terms agreed to with a recommendation for City action. Escrow Coordination If by Negotiated Settlement, OPC will assist the escrow/title company with the following. OPC will open escrow and coordinate execution of closing instructions providing for title insurance coverage at the settlement amount. We will provide the escrow officer with the fully executed acquisition contract and the notarized deed. OPC will review settlement statements for accuracy and coordinate deposit of acquisition price and estimated closing costs with escrow. After the closing, we will review the title insurance policy for accuracy. Finally we will prepare and mail a letter to County Assessor requesting cancellation of taxes, if appropriate. Relocation Services The first task in the planning phase of a relocation project is the initial meeting with the affected occupants to provide them with an overview of the relocation process. During this meeting our agents will explain what they can expect from the relocation program, the benefits they are eligible to receive, and the advisory assistance that will be provided. The last task during the planning stage is the preparation of the Relocation Plan. The Relocation Plan will determine the level of service needed for subsequent relocation assistance activities based on the personal interviews conducted with all affected occupants. The Plan will thoroughly describe the affected project occupants, identify the procedures and the program the City will follow, identify the availability of comparable properties, and provide a relocation budget estimate. Once the OPC relocation agent confirms that the contact letter was provided to the owner or tenant (when offer was made), the relocation agent will begin to provide advisory services to any of the potential displacees. We will meet with the tenant in person to explain the relocation process, the likely timeline, and the claims -reimbursement policies of the City. One factor that differentiates us from others is the level of effort we devote to our claimants. We believe in routine personal visits with families being displaced and a lot of personal attention. This not only speeds up the process, but builds goodwill in the agency using our service. Page 15