OVERLAND, PACIFIC & CUTLER, INC (2).

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RFP No. 13-075 On -Call Right of Way Specialty Services Specialty Area (A4) Acquisition, Relocation, and Property Management Services e. Quality Control, Budget Control, and Schedule Control OPC has an internal quality assurance/quality control procedure that will be used on the City's projects. Our policy states that each work product is an independent step in the process and shall be conducted in a manner which provides for a complete check before the work product is distributed. Compliance with the City's right of way policies and procedures and all applicable regulations of federal, state, and local agencies will be adhered to at all times. Management of project and financial records is an essential part of an auditable right of way program. At the core of such a system is accuracy and consistency. The QA/QC program begins with the preparation of a detailed plan, communicating OPC's approach and project objectives to the City. The approved plan is thoroughly communicated to all of the project staff to be implemented into every action, calculation, payment, approval, and record. The plan is used throughout the project to ensure program compliance. Any exceptions are promptly corrected as events occur. In addition to assuring quality work product, following the plan keeps the team on schedule, which in turn keeps the project on -time and within budget. Successful cost/budget control requires thorough and coordinated program management during the planning and preparation stages. OPC provides this management at all stages of this process, specifically during the implementation phase. To maintain accuracy, all records will undergo periodic quality/accuracy checks by management. All computations of entitlements and distributions of financial assistance are clearly documented for compliance with federal, state, and local regulations and statutes, along with policies of the City. Actions which require innovative solutions will be thoroughly documented and referenced to applicable regulations for compliance support. Our project files are spot-checked by the Project Manager to ensure records are being accurately maintained. Upon completion of each file, the entire file undergoes a final analysis to ensure that all information is contained in the file, all claims are properly documented, and all records of payments have been made. Since these files belong to the City, they are available for inspection at any time. f. Special Issues We will establish a close working relationship with the City, and provide regular lines of communication to resolve any special issues and report on issues in need of resolution. In regards to property management, we closely monitor projects to help protect the assets from illegal dumping, occupancy, and vandalism. OPC provides the repairs and maintenance necessary to help ensure safe access into properties owned by the City, and to emergency personnel, or others legally permitted to enter. We provide proactive approaches to emergencies and special project issues by reviewing project areas to determine possible risks, and by establishing a plan to manage these risks. g. Proposed Enhancements OPC has reviewed the scope of work thoroughly and finds it to be well -representative of the tasks that must be accomplished to complete the job. Page 20