ORANGE, COUNTY OF (28) - 2014 - Laserfiche WebLink

Home Browse Search

Orange County Operational Area Countywide Public Mass Notification System Standard Operating Procedures 4. Contacting agency employees/DSWs to report at a different time or location (or provide an update) due to an emergency 5. Exercises Emergency considerations: 1. Notification shall clearly state situation is an emergency 2. Message length shall not exceed 60 seconds 3. It is highly recommended all messages are recorded using a real voice and not the computer transcriber. 4. It is highly recommended to provide a phone number or website where the public can obtain additional or updated information 5. An all clear notification should be sent when applicable A. Inter -Department Communication City and County Agencies may use the Mass Notification System for non -emergency inter- departmental business communication as needed, without cost. It is recommended that individual Agencies identify where this would add value to their operations and establish separate written protocols and procedures for this use. B. Non -Emergency Public Use No agency shall use the Mass Notification System for non -emergency public announcements unless a separate contract with the vendor is established. Non -emergency use shall be consistent and In compliance with the non -emergency guidelines included within. Any agency in violation of this term may have their use of the system suspended. Additionally, E 911 data is not allowed to be utilized for non emergency use according to the law California Public Utilities Code (CPUC) sections 2872 and 2891.1 and violators may be subject to criminal enforcement. Jurisdictions will be limited to utilizing the self -registering portal entry data only when launching non -emergency messages. Agencies who contract to use the countywide System for non -emergency activity agree to give precedence to emergency notification call -outs by delaying or terminating non- emergency notification sessions if needed to increase emergency message success. The primary concern for point of failure in this situation is not the Mass Notification System, but the telephone port capacity of local phone providers responsible for delivering calls to residents. Cost associated with non -emergency public notifications is the responsibility of the local Agency, See section VIII. Non -emergency public notification use is prohibited for any of the following purposes: 1. Any message of commercial nature 2. Any message of a political nature 3. Any non -official business (e.g. articles, retirement announcements, etc,) 4. To send a message to an E911 obtained data source; see Section III, Governance, for additional information relating to E911 data use restrictions Page 5 of 13