LIBRARY CORPORATION, INC. (THE) 2 - 2014

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EXHIBIT A The Library Corporation (TLC) Services to be provided to the Santa Ana Public Library and annual costs for those services under the proposed three-year agreement. Library Solution SUPPORT - $31,618.00 - Library Solution is the designation of TLC's Integrated Library System which Santa Ana Public Library has had in place since 2002. The Library Solution package includes: o You See More —The public access catalog which enables the public to browse/search our materials inventory by author, title, subject, series, International Standard Book Number (ISBN), keyword, notes and publisher. Patrons can also limit their search by medium, collection and other factors, while saving items to a list and storing the list in their personal account. o LS2 PAC — The newest TLC interface which facilitates use of mobile devices to access information, as well as the integration of a -book and other platforms into the system. LS2 PAC can be accessed in the library or remotely via the Internet. o LS2 Kids —The public access catalog which enables parents and children to search our materials inventory in a manner more accessible to younger users by way of pictures and age appropriate categories. This function is also accessible remotely via the internet and can be used for mobile devices. o LS2 Staff —The web -based module which completes and documents transactions (check outs and check ins), maintains borrower histories and actions, and tracks and reports the status of each item in the inventory. This module provides software for the cataloging of new materials and their integration into the public catalog, and for the online selection and ordering of new materials. It also provides flexibility and scalability to permit mobile device usage for circulation tasks. o LS OSA—The software which tracks materials orders and insures that they are charged to the correct account. o LS Serials —The software that tracks magazine and newspaper orders, monitors reception of items, and adds them to the public access catalog. o Z39.50 —Server Software for searching and retrieving information from a database over a TCP/IP computer network, o SIP Communication Software - software to permit utilization of Overdrive (e-book, e- audiobook) software within the catalog. o LS2 Reports — The web -based preprogrammed statistical reports. o Licensed software support includes telephone diagnostic service available during normal company business hours (7:30 a.m. 0 12:00 midnight EST Monday — Friday) additionally with emergency referrals from The Library Corporation's Operations Center to on -call personnel, 24 hours per day, 7 days per week. All Libra ry.Solution customers have access to the Library Corporation's toll -free (800) telephone line. The Library Corporation shall respond in a prompt, commercially reasonsonable manner within two