Laserfiche WebLink
These hours may be adjusted as deemed appropriate by CMS and approved by the City and/or as <br />mutually requested by the City and agreed upon in writing by both parties, dependent upon <br />volume, workload and other requirements. <br />CMS will provide emergency service response within a 6 hour average for all actual service calls <br />placed by the customer to CMS 800 service line and or electronic e-mail request during CMS <br />business hours. CMS will respond to service calls within this 6 hour average except for reasons <br />attributed to causes not within CMS' control (excluding and not limited to natural disasters, major <br />traffic delays, power outages, out of coin/change, etc.). <br />CMS provides its employees the following holidays, during which service will not be provided: <br />• Christmas Eve and Christmas Day <br />• Thanksgiving Day and following Friday <br />• Independence Day <br />• New Years Eve and New Years Day <br />• Memorial Day <br />• Labor Day <br />• Martin Luther King Jr. Day <br />• President's Day <br />• Easter <br />• Veterans Day <br />• Columbus Day <br />"Weekend Weekend and after -hour services: CMS phone and email support are provided at no charge <br />Monday -Friday 8AM-5PM MST with all other time and support functions billed at $200.00 per <br />hour. <br />4. COMPENSATION <br />A. Pricing Structure — City shall charge the general public the sum of $0.15 <br />(Fifteen Cents) per black and white copy/print, and $0.50 (Fifty Cents) per color <br />copy/print. City staff copier charges will be $0.03 (Three Cents) per copy. <br />B. City will not guarantee a minimum monthly revenue to CMS. <br />C. City shall be invoiced on a monthly basis for staff copier charges. <br />Payment by City shall be made within fifty (50) days following receipt of <br />invoice, subject to City accounting procedures. <br />D. A late payment fee of 10% for every 30 days will be applied if not received on time. <br />Late fees will be added to the next invoice. <br />E. CMS will provide all of the CMS owned equipment at no cost to the <br />City. <br />F. Compensation for the copier services hereunder shall not exceed Fifteen <br />Hundred Dollars ($1,500.00) annually. Compensation for Services hereunder shall not <br />exceed $25,000 over the multi -year term of this Agreement. <br />Refund Copies <br />Staff is not to use the public access copiers to make staff copies. Staff will be provided with a <br />change fund of $30.00 (Main Branch), $20.00 (Newhope Branch), and $20.00 (Garfield <br />Center) for use in giving refunds to patrons; refund slips must be filled out completely. <br />