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ORANGE COUNTY ASIAN & PACIFIC ISLANDER COMMUNITY ALLIANCE - 2014
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ORANGE COUNTY ASIAN & PACIFIC ISLANDER COMMUNITY ALLIANCE - 2014
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Last modified
3/23/2017 10:41:30 AM
Creation date
7/22/2014 10:47:29 AM
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Contracts
Company Name
ORANGE COUNTY ASIAN & PACIFIC ISLANDER COMMUNITY ALLIANCE
Contract #
A-2014-123
Agency
COMMUNITY DEVELOPMENT
Council Approval Date
6/3/2014
Expiration Date
6/30/2015
Insurance Exp Date
10/15/2016
Destruction Year
2020
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OCAPICA - YSPN <br />FY 2014-15 <br />D. OCAPICA staff schedules monthly career exploration events. Youth are taken to visit <br />companies and organizations in order to learn about various careers and industries. Youth are <br />given the opportunity to request future career exploration trips in order to encourage further <br />exploration. <br />E. In addition to meeting with employers during career exploration events, OCAPICA schedules <br />on site events featuring employers and attends local job fairs. Staff accompanies youth offsite <br />and encourage youth to network with potential employers. <br />VI. Certificates/Diplomas/Credentials <br />Note: WIA only accepts certificates that are accredited by a State recognized educational entity <br />or are recognized by employers, <br />A. Over the past three years, OCAPICA has worked to incorporate strategies and <br />recommended activities of the Orange County Comprehensive Economic Development Strategy <br />(CEDS) Committee. With the CEDS in mind, OCAPICA focuses on college preparation, career and <br />technical education, industry cluster education, and training plans. In addition, OCAPICA offers, <br />through the National Retail Federation (NRF), a National Professional Certificate in Customer <br />Service — an industry recognized certificate that extends beyond the retail sector to <br />demonstrate an understanding of professional behavior and effective communication. In <br />addition, eligible participants who are interested in industry -specific certificate programs <br />offered at Santa Ana College are encouraged to enroll. <br />B. All participants are required to attend the Customer Service Certificate training workshop. <br />The workshop demonstrates the basics of customer service skills derived from NRF reading <br />material. Participants also undergo role-playing and spoken exercises in order to further test <br />their knowledge of the material. At the closing of the workshop, participants take a practice <br />test provided by the NRF and review the correct answers with the workshop facilitator, and all <br />materials are given to the participants to take home and review. After participants complete <br />the workshop, they are encouraged to take the Customer Service Assessment, though it is not <br />required. Upon passing the exam, participants receive an incentive to recognize their <br />achievement. If a participant does not pass, they may work with WIA staff to improve <br />understanding of the workshop material and retake the exam. Participants may retake the <br />exam as many times as desired, as long as the value of the vouchers purchased do not exceed <br />the individual participant's available supportive service funding. Eligible participants interested <br />in obtaining industry recognized certificates offered at Santa Ana College (SAC) will work with <br />their case manager in order to research the programs and determine whether they are the best <br />fit for the participant. Case Manager and SAC admission staff will assist youth in enrolling into <br />the certificate program of interest. Case manager will encourage youth to pursue a certificate <br />program that will lead to an occupation in demand. These occupations will derive from <br />industries including science, technology, engineering, arts and math (STEAM) and <br />hotel/tourism. Participants will have worked closely with case managers at intake/enrollment. <br />C. See Attachment F. <br />EXHIBIT A <br />
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