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M11 <br />March 24, 2014 <br />Mr. Frank Hernandez <br />City of Santa Ana <br />20 Civic Center Plaza <br />Second Floor, RM #273 <br />Santa Ana, CA 92701 <br />Janitorial Division <br />165 Technology Drive, Suite 100 <br />Irvine, CA 92618 <br />Office: (949) 666 -5989 <br />Fax: (949) 5855994 <br />Dear Frank, <br />We understand that the City of Santa Ana needs a quality- oriented, cost - effective janitorial services program <br />that will meet your needs and build value for your facilities. With our level of expertise in Government, ABM <br />will provide you with reliable, quality service that makes the most of your operating budget. <br />ABM will meet and exceed your expectations with our dedicated personnel, innovative processes and <br />technology, and commitment to client satisfaction. Our entire organization stands behind this proposal and all <br />of the commitments made to City of Santa Ana. <br />If there is any additional information I might provide, please don't hesitate to call or write. All of us at ABM are <br />ready to put our solutions to work for you. <br />Sincerely, <br />James M. Altieri <br />Regional Vice President <br />www.ebm.com <br />EXHIBIT A <br />NYSE Symbol ABM <br />