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Our People <br />Our promise to you is fulfilled by our people. Your expectations need to be met by employees who are willing <br />and able to give their best, every day —which ABM's employees have demonstrated consistently. <br />We attract, select and retain employees who will exemplify our core values— respect, integrity, collaboration, <br />innovation and excellence —at every job site. We hire superior employees from diverse backgrounds, give <br />them thorough training, encourage them to be accountable for their work and reward them for exceptional <br />performance. <br />With well- managed people in the right jobs, City of Santa Ana benefits in many ways: <br />• Higher quality service <br />• Increased productivity and reliability <br />• Professional interaction with the public <br />• Reduced turnover, resulting in more familiar faces and more consistent service <br />• Lower costs as a result of a safer workplace <br />Recruiting the best <br />Your facilities will be staffed by highly qualified professionals who were attracted to ABM because of our <br />strong reputation for employee development and retention. <br />Your city parks require personnel who are able to adapt to your culture and present themselves in a friendly, <br />professional manner. That is why we make great efforts to recruit employees who don't just match the job <br />profile, but also will adapt to meet your facility's needs and ABM's culture of learning, teamwork and providing <br />high - quality service. <br />r <br />Careful sotectlon to ensure safety and quality <br />Through professional interviewing and selection processes, we select quality candidates who meet your <br />needs. To ensure the safety of your customers, employees and business assets, we provide a range of <br />employee screening packages. We will conduct tiered screening based on your industry's best practices and <br />your business' requirements. <br />m <br />EXHIBIT A `;nnfldenbat and Noprietary <br />