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to System: We haves uccessfuIly Interfaced with the follow IngIaboratoryvendors: i3ioReference, <br />i.abCorp and Quest 6lagnostics, In addition to state and local services like thosewhich Santa Ana utilizes: <br />We will create an electronic bridge between the $AI`s lab vendor and TechCare`", allowing an inmate's <br />laboratory results to be viewed Instantly. Having a direct link between the lab vendor and our EMIR <br />allows us to instantly alert the physician of critical lab values through physician dashboards. <br />Pharmaev; NephOre will provide end -to -end medication ordering, management, and administration by <br />interfacing with the SAJ's pharmacy vendor, waving a direct link between the pharmacy vendor and our <br />EIVIR allows for seamless order placement, filling, and distribution without paper or manual processes <br />prone to error. <br />+ AddltJOnal Internal Systems: <br />— Dlagmosticm: Integrated access to add -on systems (i.e. radiologyl <br />— Mosk: Sick call request submission and resolution documentation <br />— Food Service: Diets, allergies, etc, communicated automatically <br />Pub csystems:: <br />- Health Information Exchange. iSatherJnmates "free - world" medical history <br />— Hospitals and Off -Site Providers: Maintain documentation for off -site encounters <br />— State Medicaid: Verification and eligibility for off -site encounters <br />Reliability and Support <br />TechCore' is only as goad as the team that backs It NaphCare realizes this and has built a robust IT operations <br />groupthat completely Implements and manages the IT resources needed forthe TechCoreW operational system,,, <br />We place NO repulrements on the 6APs IT resources or personnel while implementing the necessary <br />Infrastructure to run TechCare"", <br />Computers, Servers etc. -NaphCare will provide ail hardware and configuration services at NO <br />additional cost. We have a team of highly trained individuals that are strictly dedicated to installing and <br />supporting jail IT system infrastructure: We will not put additional strain on your IT departmentand will <br />work as a filly dedicated unit toImplem eat these rvers, computers, and networking systems that are <br />needed for fieci Cdrel to run efficiently. <br />24/7 Support- Naphcare maintains an In- house, 24/7/365 IT Helpdesk Team. if Inmate care is impacted or <br />jobs are made any more difficult, by poor - performing IT resources, we are thereto correct it. To ensure a <br />strong and prompt response to issues, NaphCare guarantees a strict service Level Agreement (SLA) with our <br />response times averaging 15 minutes, no matterthe time of day. <br />No other correctional EM can do this, nor do they have the dedicated ITSUpport needed to keepzhe <br />infrastructure and application at peak performance. We regularly test these scenarios and have seen <br />Tech Core"" perform flawlessly countless times. <br />Redundant System, Always On - TechCore " is designed for correctional facilities and will continue to <br />operate when other Elk Rs cannot, As the following diagram outlines, NaphCare installs redundant servers <br />and redundant network /Internet connections at yourfacility that support an automated follover system. In <br />the event that local resources become unavailable, the application will redirect to servers at mphcare`s <br />corporate dataccnter; <br />Inmate Medical services <br />City of Santa Ana <br />25H -60 <br />RFP No, 14-034 <br />57 <br />