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r a. <br />When Hurricane Ike struck the coast of Texas in 2008, it °hlrsphCare client faculty had <br />to completely mobilize and move off site, The TechC afa' oppllcdtion arrd <br />infrastructure, managed by ✓~iaphCore, remained fullyoperational, All medIcol <br />activities and documentation continued without network. connectivity. <br />Moving to rechCare" <br />NaphCare`s Implementation Team Is experienced in successfully transit oningcorrectional facilities to <br />TechConeTM and has a 100% success rate for complete implementation by -one of the contract, our <br />approach includes two areas of focus: (t) trainingteam members, and (2) pre - loading inmate data. <br />Training <br />NaphCare has a unique approach to training usemon the TechCrlrell system. Ratherthari assigning <br />software developers to train on 'software.' we send Naphcare clinical staff on -site to train on inmate care. <br />This peer to peer approach utilizing RNs, LPNs, and MDs better equips stiff for their primaryjob of caring <br />for inmates while using technology to be more efficient, Ultimately, staff members become more <br />comfortable with the system faster and understand its correct usage as It relates to their particular job. <br />CU NTRAcT AccOm P USH M E NT <br />In Orange County, Colifornia, <br />NophCare placed 9 RNs, 9 LPN,5; <br />carrel 2 Clinical Software Support' <br />stuff an -site, totaling 20004 <br />hours of preparation and go -live <br />training arid support. <br />Training is more than Just a one -time events NapfiCa2e <br />embraces training as an ongoing process. Suring initial <br />training:, we provide the opportunity for select users to <br />advance their understanding of TechCarew to that of a. Super <br />User. AS TechCoreT" experts, Super Users will provide on- <br />going, pees -to- peer training at 5A1 <br />oatlln <br />The process of moving to 7echCoreTM from paper- based records or lit existing EMIR can be overwhelming. To <br />alleviate this concern, NaphCare corporate staff takes the Bill responsibility of loading and verifying all <br />Information InTechCarel Our TechCore"" Implementation Team and our corporate pharmacy team will <br />load the EMIR with the following information <br />• flealth and Physicals <br />• Sick Call and Off S€te:Appointmen s <br />• Medications <br />+ Allergies <br />i TB Reads <br />• Problem Lists & Special Needs <br />• Chronic Care Conditions <br />• Scheduler! Diagnostic Testa <br />[nm;;;e edIca IServices RFP No. 14-434 <br />City of -Santa Ana 59 <br />25H -62 <br />i <br />