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EXHIBIT B SANTA ANA WORKFORCE INVESTMENT BOARD W01 KW II OWL I Grievance Complaint Procedures -Non Criminal Effective: 7/11/2001 Number: SA17 Revised; 9 -7 -06 Replaces: 07101 POLICY STATEMENT Job training funds are provided to the City of Santa Ana, the Local Workforce Investment Area (LWIA), under an agreement with the State of California Workforce Investment Act Division /Employment Development Department. The City of Santa Ana has assured the WIB /EDD that a complaint resolution procedure is available to all Individuals who have a complaint alleging a non - criminal violation of the Workforce Investment Act (activities and programs), its regulations, grant or any agreements under the Workforce Investment Act. REFERENCES • Public Law 105.200: 29 U.S. Code Sec. 2931 et seq • WIA §181(c); 20 CFR 667.600 -640 • Directive WSD08 -4 III. OVERVIEW The following procedure is promulgated to meet the requirements of Title 20, of the Code of Federal Regulations, Section 667.600 through 667.640 of the WIA regulations, and Section 181 (c) of the Act (Public Law 105.200: 29 U.S. Code Sec. 2931 et seq.) at LWIA level for the receipt, investigation, hearing, and resolution of complaints by WIA participants, subrecipients, applicants for participation, or financial assistance, labor unions, community based organizations, or any other persons. These procedures provide for resolution of non - criminal complaints arising from the operation of the Santa Ana LWIA. A complaint is defined here as a written expression by a party alleging a violation of the Act, regulations promulgated under the Act, recipient grants, sub - agreements, or other specific agreements under the Act, including terms and conditions of employment of such participants in employment training programs. All complaints, amendments and withdrawals shall be in writing. These procedures are intended to resolve matters which 251 -24