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�P_ If possible, include provisions under the Act, regulations, grant or other agreements under the Act are believed to have been violated. Include the remedy sought by the complainant. The absence of any of the requested information shall not be a basis for dismissing the complaint. A copy of the complaint must be sent to the respondent and both parties notified of the opportunity for an informal resolution. At each step of the complaint process, the complainant must be notified in writing of the next procedural step, i If the complaint is resolved prior to the LWIA's formal fact- finding conference, the LWIA will notify the complainant in writing of the final resolution and the reasons for the action. The complainant will provide a written withdrawal of the complainant 10 days of the receipt of the notice of resolution, Complaints shall be filed with: Anita Queen, Equal Opportunity Officer, 20 Civic Center Plaza, City Hall -5t" Floor Santa Ana, CA 92701 (714) 647 -5157, TDD /TTY (714) 656 -2669. A fact finding hearing will be conducted within 30 days of receipt of formal written complaint. D. Notice of Hearing Upon receipt of the request for hearing, the complainant and the respondent will be notified in writing of the hearing ten (10) calendar days prior to the date of the hearing. The ten -day notice may be shortened with the written consent of the parties. The hearing notice shall be in writing and contain the following information: The date of notice, name of the complainant, and the name of the party against whom the complaint is filed. The date, time, and place of hearing before an impartial hearing officer. A statement(s) of the alleged violatlon(s) Advise as to where information or assistance may be obtained, and the name, address, and telephone number of the Santa Ana LWIA Equal Opportunity (EO) Officer who can answer inquiries. 4 251 -27