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EXHIBIT 2 SCOPE OF SERVICS BY LOCATION CITY HALL City Hall and the Ross Annex are located at 20 Civic Center Plaza and open Monday thru Thursday and every other Friday, 8am to Spin. City Halt is located within the Civic Center Complex that includes City, County, State and Federal offices. The City Departments housed at City Hall include City Manager's Office, Clerk of the Council, City Attorney's Office, Community Development Agency, Personnel, Public Works Agency, Planning and Building Agency and Finance Department. City Hall provides residents and the public with various services ranging, but not limited to Cashier, Business License, Dog License, Planning counter, Public Works counter, Building Plan Check, Community Preservation, Housing Administration, Police /Fire Plan Check, Purchasing, Risk Management, Economic Development etc. 1. SCOPE The City's goal is to provide deterrence against crimes of vandalism, theft and bodily injury at City Hall and Ross Annex. II. RESPONSIBILITY OF CONTRACTOR The Contractor will provide Custom Protection Officer services approximately 108 hours per week at City Hall Monday through Friday. The City reserves the right to adjust the guards assignment /hours as needed to better serve internal and external customers. In addition, provide two guards for the duration of the scheduled Council Meetings. The Contractor shall perform services including, but not limited to, the following: • Perform roving patrols of interior and exterior building areas. • Complete incident and daily operating reports. • Respond as necessary to support other life safety duties as identified in post orders and standard operating procedures. • Direct patrons to areas within the Civic Center. • Mitigate various issues that arise in and around City Hall based on. Civic Center activity. • As needed, escort staff or visitors to parking locations. • Report building maintenance and safety concerns as necessary. • Four times a day — Inspect public access restrooms to maintain cleanliness and advise building maintenance of needed corrections • Daily— Check and operate City Hall ADA wheelchair lift and document • Daily — Verify and report building interior lighting deficiencies • Daily Evening — Secure dumpsters at loading dock at the end of the clay • Daily Evening — Verify all exterior doors are locked after normal business hours • Daily Evening — Verify and report building exterior lighting deficiencies • Weekly — Check water pressure of all City Hall /Ross Annex drinking fountains Page t of 250 -5