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25zKK - AGMT - VOICE RESPONSE SYS
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10/21/2014
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25zKK - AGMT - VOICE RESPONSE SYS
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Last modified
10/16/2014 5:26:37 PM
Creation date
10/16/2014 4:51:44 PM
Metadata
Fields
Template:
City Clerk
Doc Type
Agenda Packet
Agency
Finance & Management Services
Item #
25KK
Date
10/21/2014
Destruction Year
2019
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Y f <br />A � <br />Statement of Work <br />Santa Ana, CA <br />Relay <br />Utilities, Dog Licensing, City Attorney <br />1. Overview ........................................................................ ..............................3 <br />1.1. Revision History ................................................................................. <br />............................... 3 <br />2. Functionality ................................................................... <br />..............................4 <br />2.1. The Relay Platform ............................................................................. <br />..............................4 <br />2.2. Utility Pack ......................................................................................... <br />............................... 4 <br />2.3. Dog Licensing ..................................................................................... <br />............................... 5 <br />2.4. City Attorney ...................................................................................... <br />..............................6 <br />2.5. Relay Outbound ................................................................................. <br />............................... 6 <br />2.6. Payment Processing ........................................................................... <br />..............................7 <br />2.7. Languages ........................................................................................... <br />..............................8 <br />3. System Integration .......................................................... ..............................9 <br />3.1. Application Database Interfaces ....................................................... <br />............................... 9 <br />3.2. Payment Gateway Interfaces ............................................................ <br />............................... 9 <br />4. Deployment Model ........................................................ .............................11 <br />5. Administrative Tasks ...................................................... .............................12 <br />5.1. Run System Reports ........................................................................ <br />............................... 12 <br />5.2. Configure Transfer Rules ................................................................. <br />............................... 12 <br />5.3. Set Office Hours and Holidays ......................................................... <br />............................... 12 <br />5.4. Append an Optional Message ......................................................... <br />............................... 12 <br />25KK -23 <br />
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