Laserfiche WebLink
Interactive Voice Response System <br />October 21, 2014 <br />Page 2 <br />Services Agency to exercise the opportunity to implement a robust Interactive Voice <br />Response system. <br />STRATEGIC PLAN ALIGNMENT <br />Approval allows the City to meet Goal 7: Team Santa Ana; Strategy 2D- Invest in <br />software /resources that will help streamline the flow of information to City staff and the <br />public, and Strategy 5E- Identify best practices and opportunities for process improvement <br />and automation across City departments in order to provide effective and efficient delivery <br />of City services to the community. <br />FISCAL IMPACT <br />Funds are budgeted in the following agency accounts (account no. 01108032 - 62300, <br />01110130- 62300, and 06017642- 62251). <br />APPROVED AS TO FUNDS AND ACCOUNT: <br />Francisco Gutierrez <br />Executive Director <br />Finance & Management Services Agency <br />ED <br />Exhibit: 1. Scope of Services Agreement with Selectron Technologies, Inc. <br />2. Professional Services Agreement with Selectron Technologies, Inc. <br />3. Statement of Work, Selectron Technologies, Inc. <br />4. Licensing Agreement with Selectron Technologies, Inc. <br />5. Maintenance Agreement with Selectron Technologies, Inc. <br />25KK -3 <br />