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25zKK - AGMT - VOICE RESPONSE SYS
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25zKK - AGMT - VOICE RESPONSE SYS
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Last modified
10/16/2014 5:26:37 PM
Creation date
10/16/2014 4:51:44 PM
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Template:
City Clerk
Doc Type
Agenda Packet
Agency
Finance & Management Services
Item #
25KK
Date
10/21/2014
Destruction Year
2019
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Selectron <br />VOICE I WEB ' MOBIL E <br />4. Deployment Model <br />This implementation of Relay will be deployed on premise at Santa Ana. Selectron will be providing <br />the following hardware to support the Relay solution: two production IVR servers to house the three <br />application packs included in this project. <br />For virtual or physical servers, Relay requires these minimum specifications: <br />• Quad -Core Intel Processor <br />• 16G RAM <br />• RAID 5 drives <br />• MS Windows 2012 R2, 64 -bit <br />If the customer is providing SQL, you must provide: <br />• Microsoft SQL Server 2008 or 2012 <br />Santa Ana's solution is licensed for: <br />• Eight (8) inbound VoIP /SIP IVR ports allowing for up to eight concurrent calls <br />• Two (2) outbound VoIP /SIP IVR ports for up to two concurrent outbound calls <br />October 13, 2014 <br />25KK -33 <br />Page 11 of 17 <br />
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