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25zKK - AGMT - VOICE RESPONSE SYS
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10/21/2014
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25zKK - AGMT - VOICE RESPONSE SYS
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Last modified
10/16/2014 5:26:37 PM
Creation date
10/16/2014 4:51:44 PM
Metadata
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Template:
City Clerk
Doc Type
Agenda Packet
Agency
Finance & Management Services
Item #
25KK
Date
10/21/2014
Destruction Year
2019
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• Future service fee amounts in the table above for Renewal Terms are estimates, which may be increased or decreased. <br />The future service fee estimates do not include increases to reflect additional functionality purchased. <br />• Future service fee estimates for Renewal Terms are not a guarantee that Company will agree to automatic renewal of <br />this Agreement, and future service fee estimates shall not affect Company's right to provide notice of non - renewal <br />under Section 2 of the Agreement. <br />Products and Licenses for which Company will Provide PremierPro Support <br />Municipal Utilities <br />Relay Utility Pack Interactive Voice Response Solution 1, z ;{ <br />Included Functionality: <br />• Current Balance Owed <br />• Partial Payment <br />• Last Billing Dateand Amount(Upto last 6) <br />• Credit Card Payment <br />• Next Billing Date <br />• ACH Payment <br />• Last Payment Date and Amount (Up to last 6) <br />Language Add -On (Spanish) <br />Language Add -on (Vietnamese) <br />Additional Project Services & Configuration <br />Ports Estimate & Server Sharing <br />Information Line Tools <br />Dog Licensing <br />Relay Dog License Add -On Interactive Voice Response Solution t,2 <br />Included Functionality <br />• Validate License • Credit Card Payment <br />• Renewal Timeframe &DUe Date • ACH Payment <br />• Validate Discounts • Partial Payments <br />• Rabies Expiration <br />Language Add -On (epah, h) <br />Language Add -on (wear.,: ) <br />Ports Estimate & Server Sharing <br />Additional Project Services & Configuration <br />Information Line Tools <br />City Attorney <br />Relay City Attorney Information Line iVR Solution <br />Included Functionality: <br />• Information Line (Up to to Nodes/FAps- English) <br />Language Add -On (spsruh) <br />Language Add -on (w Lrr,ne :e) <br />Additional Project Services <br />Ports Estimate & Server Sharing <br />Information Line Tools <br />• City Staff Transfers <br />25KK -53 <br />
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