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we will strive to provide excellent customer service no matter what the circumstances of the <br />contact with the public are. In the future, Chairman Benavides would like to see how we <br />measure the effectiveness of some of the programs offered by the Police Department. He also <br />wants the Police Department to work with the City's new Communications Manager when doing <br />outreach to the community. <br />Michele Martinez wanted to know how some of our programs are funded, from grants or <br />Department - funded? She said we want to be sure we are allocating funds strategically, and we <br />should make assessments on current ones to see which are successful. Perhaps we can keep <br />some or merge them together. We may also want to partner with other agencies. <br />Committee Member Roman Reyna agrees with community oriented policing, but we need to <br />have that trust factor with the community or the program will not be effective. <br />On Homeless Efforts Overview: <br />Chairman Benavides states that there will be an RFP process in hiring an operator, and the City <br />needs to be on board from the beginning. He says there has been talk of a check -in center, a <br />transitional housing area possibly at the Transportation Center, before going over to the approved <br />site at Normandy. We want people to have a dignified place to live besides converted garages. <br />Look at best practices, other options, pre -sale requirements. The City of Costa Mesa did <br />something recently regarding this issue, need to look at what they have done. <br />Michele Martinez comments that the community forum in the beginning of July was not <br />appropriate because all the non - profits that attended were speaking, without giving the actual <br />residents an opportunity to give their own input. Residents don't want to hear about the <br />programs the non - profits have to offer, they are concerned with this issue being in their own <br />backyards. As the City moves forward with true community engagement, Ms. Martinez believes <br />the residents should have time to voice their concerns instead of setting up a bunch of <br />presentations from other groups. She also wants to make sure we provide dignified housing for <br />residents in Santa Ana. Homeowners can take advantage of those people who live in converted <br />garages, and we do not want these people to become homeless. We should be using people like <br />Scott Kutner and Margarita Macedonio from the Community Development Agency as a <br />resource. <br />Committee Member Roman Reyna said he believes that some of the residents were upset that so <br />much of the process had already taken place prior to their involvement. <br />13C -12 <br />