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('GST <br />(d) Corrective Maintenance: CST will provide corrections to the supported software using Internet <br />connections, provided you have a high -speed Internet connection on your system allowing CST <br />remote access, during standard support horns. <br />(e) GST Training: The End User under software annual maintenance program receives 50% discounts for <br />all training programs held at CST's facility, <br />(f) Software Customization and Enhancement: The End User under the software annual maintenance <br />program receives a 20% discount for any software customization services. End User requested <br />enhancements or modifications of GST software are not included in the support plan price. GST <br />agrees to review requests from the End User and to provide a quote for the requested enhancement <br />based on time and cost anticipated. <br />(g) Excluded Service: The maintenance and support described herein does not include the correction of <br />software failures due to causes beyond the control of CST and occurring without the fault or <br />negligence of GST such as, but not limited to acts of God, catastrophe, fault, or negligence of the End <br />User, operator error, manipulation of the object or source code (unless approved by GST in writing <br />prior to such manipulation), improper use or misuse of the system or any part thereof, Any such <br />excluded service, whether on -site or off -site, will be provided at the request of the End User at CST <br />per call rates and terms then iu, effect. <br />(h) Support of Old Software: Users are required to install all updated software and any bug fixes in a <br />timely manner, including operating system software. If you fail to keep your system current, GST <br />may no longer support your system. GST will support old releases of a product for two years after <br />new releases become available. For subsequent years after now releases becomes available, if <br />requested by End User, CST may continue to support such old releases for an annual increase in <br />support fee of 40 %. <br />(i) Lapsed Support: If the End User intends to renew maintenance after lire previous maintenance <br />program has expired for over two (2) months, a supplemental fee of 50% of the annual maintenance <br />shall be due GST for the first year of maintenance following your need for maintenance again, in <br />addition to the maintenance fee already due herein. <br />(h) On -site support: Oa -site support is not covered by the standard software maintenance support, Per <br />End User's request, GST will provide on -site support if GST determines that such support is required <br />to resolve the reported problem. In this case, GST will dispatch one or more members of its support <br />staff to your site who will attempt to recreate and resolve the problem(s) reported. During this time it <br />is expected that members of your staff will be available to answer questions and provide information <br />regarding your system, if required. Ou -site support will be charged at GST oer call rlites and <br />terms then in effect, plus travel and per diem for GST staff sent on -site. <br />III. SYSTEM MODIFICATION <br />(a) GST- ¢ouerated modifications: Changes or replacement of the computer equipment, operating system <br />and its related software, or other third party software may require GST software support and/or <br />25H -11 <br />