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Kapsch TrafflcCom USA, Inc. <br />City of Santa Ana <br />Public Works Division <br />220 S. Daisy Ave <br />Santa Ana, CA 92703 <br />Attention: Mr. Cesar E. Barrera <br />Reference: City of Santa Ana Water SCADA System <br />Subject: Kapsch TrafficCom USA, Inc. DYNAC SCADA System <br />Maintenance and Service Contract <br />Dear Mr. Barrera: <br />kC7 Scn <br />July 17, 2014 <br />Kapsch is pleased to respond to your request for the above referenced Maintenance and <br />Service Contract Proposal. The term of the contract will be from July 1 2014 to June 30, 2015. <br />The following paragraphs comprise the terms and conditions upon which the Maintenance and <br />Service Contract will be based. <br />Software Maintenance <br />a) On a bi- annual basis, Kapsch will provide two, 2 -day on -site visits (32 hours total) <br />preventative software maintenance for the SCADA System servers and <br />workstations. Services will include general system diagnostics as provided with <br />original installation, file and disk management, software backup and archiving, etc. <br />Any additional time requested will be billed at our published Professional and <br />Support Services rates. Accepted: $ Included <br />Standard Telephone Support <br />a) Kapsch's Applications Engineering staff will be made available for telephone support <br />to answer questions regarding the use, modification or troubleshooting of PLC /RTU <br />software provided by Kapsch. <br />b) Kapsch's Software Engineering staff will be made available for telephone support to <br />answer questions regarding the use, modification or troubleshooting of the DYNAC <br />SCADA software provided by Kapsch. <br />c) Kapsch's Software Engineering staff will be made available for telephone and <br />modem support to remotely diagnose, troubleshoot and resolve any problems found <br />in the DYNAC SCADA software provided by Kapsch. <br />d) Client personnel will be required to work with Kapsch personnel via telephone as <br />needed to ensure that any reported problem may be accurately diagnosed. <br />Total Standard Telephone Support Accepted: $ Included <br />Kapsch TrafficCom USA, Inc. 14256 Hacienda Drive, Suite 1001 Pleasanton, CA 94588 Phone: (925) 2261600 1 Fax: (925) 225 -1610 1 w Aapscxocom <br />25Q -10 <br />