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The software purchase and subsequent maintenance subscription entitle the Customer to the following maintenance services: MHC Software upgrades, continuing compatibility with ERP Applications, forms design and interface changes required by an ERP Software upgrade, and customer service and technical support in the first 90 days after purchase. The initial 90 -day maintenance is included in the Combined system purchase price /License Fee. Upon the signing of this Agreement, Customer and MHC have entered into the following Maintenance Agreement: commencing after 90 days of the License Effective Date Customer will pay an annual maintenance fee to receive all maintenance, support and future improvements to the Software. Each year's maintenance term will begin on July 1 and proceed through June 30 of the following year. The annual maintenance fee will be 18% of the then current list price at the time the maintenance fee is due. In no event shall any increase in the maintenance fee exceed 3% of the previous year's maintenance fee. Annual maintenance fee payments will commence 90 days after the License Effective Date. The first annual maintenance fee will be pro -rated through the period ending June 30, 2015. At the end of each year's maintenance term, the Maintenance Agreement shall renew for successive one year terms unless thirty days written notice is given by either party to the other in advance of the expiration of such term. This Maintenance Agreement also entitles the Customer to ongoing customer service and technical support while the maintenance contract is in effect. MHC shall provide telephone support during the hours of 8:00 am to 5:00pm Central Time, Monday through Friday, exclusive of national holidays. a. Support window of 8:00am to 5 :00pm Central Standard Time Support. b. During crucial processing times, the MHC will make a support representative available for after hours calls. Examples of these situations include a first live run using the software or a special -- accounts payable run. Any special hours must be schedule ahead of time with MHC. C. Response times to support calls are handled within four hours; however, knowing the crucial nature of printing checks, calls are usually handled much faster. d. Emergency situations can be handled with a paging option for emergency calls during normal support hours. All calls are routed through the MHC Customer Service Tenn. The service team will escalate the calls if necessary getting a technical staff member involved to help with trouble shooting or programming changes. The Maintenance Agreement does not include additional Custom Programming Services not licensed for under this Agreement, on -site support or training, and hardware or related supplies. MHC reserves the right to terminate the Maintenance Agreement if the Customer is over 30 days delinquent on payment of goods or services to MHC. In the event of any conflict between the terms and conditions of this Agreement and the terms and conditions of any purchase order, the terms and conditions of this Agreement shall control. 9. General Provisions. Complete Agreement. The parties agree that this Agreement and all incorporated Exhibits, is the complete and exclusive statement of the agreement between the parties, which supersedes 4