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('G'ST <br />(d) Corrective Maintenance; CST will provide corrections to the supported software using Internet <br />connections, provided you have a high -speed Internet connection on your system allowing GST <br />remote access, during standard, support hours, <br />(e) GST Training; The End User under software annual maintenance program receives 50% disoounts le <br />all training programs held at CST's facility, <br />(f) Software Customization and Enhancement; The End User under the software annual maintenance <br />Program receives a 20% discount for any software customlzation services. End User requested <br />enhancements or modifications of GST software are not included in the support plan price. GST <br />agrees to review requests from the End User and to provide a quote for the requested, enhancetnant <br />based on time and cost anticipated, <br />(g) Excluded Services The maintenance and support described herein does not include the correction of <br />software failures due to causes beyond the control of GST and occurring without the fault or <br />negligence of GST such. as, but not limited to acts of God, catastrophe, fault, or negligence of the End <br />User, operator error, manipulation of the object or source code (unless approved by GST in writing <br />Prior to such manipulation), improper use or misuse of the system or any part thereof. Any such <br />excluded service, whether on -site or off -site, will be provided at the request of die End User at GST <br />Par call rates and farms than in effect. <br />(h) Support of Old Saftwaret Users are required to install all updated sotlwara and any bug fixes in a <br />Timely manner, including operating system software, If you fail to keep your system current, GST <br />may no longer support your system. GST will support old releases of a product for two years after <br />new releases become available, For subsequent years after now releases becomes available, if <br />requested by End User, GST may continue to support such old releases for an annual increase in <br />support fee of 40 %. <br />(i) Lapsed Support; If the Enc1 Usar intends to renew maintenance after the previous maintenance <br />program has expired for over two (2) months, a supplemental fee of 50% of the annual maintenance <br />shall be due GST for the first year of maintenance following your need for maintenance again, in <br />addition to the maintenance fee akeady due herein. <br />(k) On -site support; On -site support is not covered by the standard software maintenance support, per <br />End User's request, GST will provide on-site support if GST determines tb.at such support is required <br />to resolve the reported problem. In this oase, CST will dispatch one or more members of its support <br />staff to your site who will attempt to recreate and resolve the problems) reported, During this Cline it <br />is expected that members of your staff will be available to answer questions and provide information <br />regarding your system, if required, on -site support will be charged at GST Per call rates and <br />fez izfs then in effect, plus travel and per diem for GST staff sent on -site- <br />III. SYSTEM MODIFICATION <br />(a) GST-eonel�ated modifications: Changes or replacement of the, coinputer equipment, operating systcan <br />and its related softwaro, or other third party software may require GST software support and /or <br />