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assessed the average hold time in dispatch for Priority 1 calls in 2013 and looked for any hold <br />times that exceeded the 80 second standard set by SAPD personnel. In applying this standard, it <br />was determined that 34.32% of the Priority 1 calls for service in 2013 took 81 or more seconds to <br />dispatch. For the base MAPP, the percentage of time one patrol officer will be available to <br /> <br />immediately respond to a Priority 1 call for service was set at 65% (see Table 6). <br /> <br />Second, when determining the number of officers needed to provide an immediate response to a <br />Priority 1 call for service, it is assumed that there are occasions when an officer who is on another <br />call for service or self-initiated or administrative activity can clear that call or activity and respond <br />to the Priority 1 call. When the officer is finished responding to the Priority 1 call for service, then <br />the officer can return to the previous call or activity if necessary. Therefore, a certain percentage <br />of calls for service, self-initiated activities, and administrative activities can be preempted if an <br />officer is needed to respond to a Priority 1 call for service. However, it is argued that some calls <br />for service or self-initiated activities cannot or should not be preempted because of the severity of <br />the call for service, potential escalation, or because of citizen satisfaction reasons. The values <br />established for the immediate availability performance objective are illustrated in Table 6. These <br />values are policy decisions/administrative goals which were made by the SAPD command staff. <br />The preemption values are reasonable in comparison to what the research team has seen in prior <br />staffing assessments. <br /> <br />Table 6 Base MAPP Input Values for Immediate Availability Variables <br />MAPP Variable All Patrol Districts <br />Percentage of time an officer will be available to immediately <br />respond to a Priority 1 call 65% <br />Percentage of calls for service that cannot be preempted 33% <br />Percentage of administrative activities that cannot be preempted 15% <br />Percentage of self-initiated activities that cannot be preempted 50% <br /> <br /> <br />Strategic Patrol Staffing Plan: Point to Consider <br />As previously discussed, SAPD has insufficient immediate availability in <br />comparison to the experience of the research team with other agencies and <br />with national norms. The strategic staffing plan for patrol that is described <br />in the next section will focus on significantly increasing the immediate <br />availability of officers and decreasing the hold time in dispatch for Priority <br />1 calls for service. The immediate availability standard will be set at 95% <br />which is certainly a reasonable expectation due to both the rarity and <br />severity of Priority 1 calls. <br /> <br /> <br />ЊЊ <br /> <br /> <br />