WITTMAN ENTERPRISES, LLC 7 -2014

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4. DELINQUENT CLAIMS Consultant shall track accounts requiring special handling and follow-up. Consultant will honor City requests for special handling of accounts including but not limited to elderly, handicapped and social dependent situations. Patients with claims aging over 45 days will be contacted by telephone for payment arrangements. Telephone follow up will continue until payment in full is received or account is dismissed by the City to an outside collection agency. Consultant will utilize installment billing as allowed by the City in cases of financial hardship. Accounts will be reviewed monthly so that accounts that have been deemed uncollectable are sent to the City's designated collection agency between 1.80 and 210 days. 5. RECEIPTS PROCESSING Consultant will receive copies of payments deposited by City and post those payments to the correct patient account within one (1) day of receipt, Consultant will forward to City any payments made directly to Consultant. 6. REPORTS Consultant shall perform accurate month end close procedures that will result in the following reports: a. Monthly Ticket Survey b. Monthly Sales Journal c. Monthly Cash Receipts Journal d. Monthly Receivables Aging e. Management Accounts Receivable Analysis f Statistical Reports Reports shall be provided monthly and shall be transmitted electronically in Portable Document Format (PDF) and shall display in portrait page orientation. As deemed desirable by City, alternative reporting content or format may be adopted by mutual agreement of City and Consultant. B. RECORDS Consultant shall maintain records in accordance with generally accepted bookkeeping and accounting practices. Consultant must keep claim submission date, follow-up payments ode on account, source of payment and automatic audit trail to assignment for collection. Consultant agrees that all account files remain the property of the City and will be returned to City at termination of this Agreement. Account file information including patient name, address, age, diagnosis, contact information; billing and payment information shall be updated as necessary to maimain accurate records. Patient records shall be cross referenced by name, Social Security number, address, date of birth, date of service and Paramedic Subscription program membership number. - RECORDS RE`T'ENTION Consultant agrees to -retain all source documents including attachruents for seven (7) yearn All Medicare and Medi -Cal audits for periods during which this contract is in effect shall be referred to Consultant.