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Making More Progress <br />Best <br />2014-15 Highlights <br />Employees <br />& Best <br />Team Santa Ana <br />Service <br />Developing a customer service training program <br />• <br />Conducting a community satisfaction survey <br />• <br />Investing in software resources to help streamline <br />• <br />the flow of information <br />Continuing our commitment to transparency <br />• <br />Continuing to promote innovation and efficiency <br />• <br />Reactivating employee training opportunities <br />• <br />Mentoring employees through employee <br />• <br />rotational and internship programs <br />18 <br />