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1. Comprehensive benefits of newly improved Plan, scheduled transition plan, accessibility of representatives before and during transition including blackout period, newly automated services and self - service features of plan, improved fund line -up and open architecture; 2. Summary of the key provisions of the Plan; 3. Summary of Authorized Investment Options; 4. Discussion of services, including automated voice response system and website inquiry, retirement planning, investment seminars and QDROs; 5. Instructions on how to enroll in the Plan or request an individual counseling session with a Great -West representative. Great -West will provide a service guarantee of $1,500 for 52 days. D. Individual Counseling Sessions Upon request, Great -West representatives will conduct prescheduled individual counseling sessions, utilizing a Participant paycheck analysis, an asset allocation model and retirement counseling services, as approved by Plan Sponsor. Great -West shall not provide information on a Participant's account to any spouse, former spouse, family member or friend of Participant, without the consent of the Participant. Participants must authorize, by invitation, any such person to attend these counseling sessions. E. Plan Sponsor Committee Meetings Upon request, the Great -West Relationship Manager and Account Representative may be required to attend periodic Plan Sponsor meetings and will be prepared to provide a Plan performance and benchmark report regarding the Plan and Great - West activities and future record keeping and communication services efforts. F. Communications and Marketing Plan Great -West will prepare a communications and marketing plan for review by Plan Sponsor. Such Plan will be finalized in a mutually agreeable manner. G. Assignment of Representatives Great -West shall assign one full -time Account Representative to provide communication and marketing services exclusively to the Plan. Such representative will be responsible for all group meetings and individual counseling sessions as directed by Plan Sponsor. In addition, Great -West shall assign to the Plan a Relationship Manager of higher corporate rank than the Client Relationship Director and Account Representative, and this Relationship Manager will be accessible during reasonable business hours for discussion of Plan management issues and/or concerns. H. Retirement Planning Education, Distribution Counseling Plan Sponsor agrees that ongoing retirement planning education and distribution counseling may be made available to Participants by Great -West or an affiliate. Where a Participant wishes either to contribute or roll over to an IRA, an IRA product may be made available by Great -West or its affiliate. Where a Participant requests, via a recorded telephone call with Great -West, to roll assets into the Plan from a previous employer's plan, Plan Sponsor instructs and authorizes Great -West to assist the Participant in completing such rollover without Plan Sponsor's signature or further approval, provided the Plan permits such rollovers. The recordkeeper of the previous employer's plan may require Plan Sponsor's signature or approval to complete the rollover. Great -West shall provide a quarterly report with information detailing the activity of rollovers into IRA products and compensation received by Great -West and affiliates as a result of any rollover transactions. V. MISCELLANEOUS PROVISIONS Great -West and Plan Sponsor specifically accept and agree to each of the following requirements: A. Confidentiality of Data and Privacy Notice City of Santa Ana Services Agreement 4 -16 -14 (one -year term) Page 12