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G. Assignment of Representatives ........................................................................................................... .............................12 <br />H. Retirement Planning Education, Distribution Counseling .................................................................... .............................12 <br />V. Miscellaneous Provisions .............................................................................................................................. .............................12 <br />A. Confidentiality of Data and Privacy Notice .......................................................................................... .............................12 <br />B. Business Continuity Plans Notice ........................................................................................................ .............................13 <br />C. Affiliates ............................................................................................................................................... .............................13 <br />D. Exclusivity ............................................................................................................................................ .............................13 <br />E. Responsibilities at Termination ........................................................................................................... .............................13 <br />F. Error Correction ................................................................................................................................... .............................13 <br />G. Record Retention Policy ...................................................................................................................... .............................14 <br />VI. Plan Sponsor Responsibilities ...................................................................................................................... .............................14 <br />VII. Warranty, Indemnification and Limitation of Liability ................................................................................... .............................14 <br />VIII. Notifications ................................................................................................................................................ .............................15 <br />IX. Agreement Term and Termination ................................................................................................................ .............................15 <br />X. Recordkeeping, Communication and Other Fees ......................................................................................... .............................15 <br />A. Recordkeeping and Communication Fees .......................................................................................... .............................15 <br />B. Loan Fees ........................................................................................................................................... .............................16 <br />C. Authorized Investment Option Administration Fees ............................................................................ .............................16 <br />D. Bank Credit Disclosure ........................................................................................................................ .............................16 <br />E. Plan -Level Disclosure Services ........................................................................................................... .............................16 <br />F. Miscellaneous Fee Provisions ............................................................................................................. .............................16 <br />XI. Modification and Consent ............................................................................................................................. .............................17 <br />XII. Dispute Resolution ...................................................................................................................................... .............................17 <br />XIII. Entire Agreement ........................................................................................................................................ .............................17 <br />XIV. Governing Law ........................................................................................................................................... .............................17 <br />XV. Severability .................................................................................................................................................. .............................17 <br />XVI. Authorized Persons., ... ....... ........ ........ ....................................................................................................................... <br />......... IS <br />XVILLegal Advice-, ............................. ..................................................................................................................................... <br />_.18 <br />XVIII. Force Majeure .......................................................................................................................................... .............................18 <br />XIX. Signatures .................................................................................................................................................. .............................18 <br />Procedures for Complying with Fund Company Market Timing and Excessive Trading Policies .......... .............................19 <br />BusinessContinuity Plans .............................................................................................................................. .............................20 <br />PrivacyNotice Exhibit ..................................................................................................................................... .............................21 <br />City of Santa Ana Services Agreement 4 -16 -14 (one -year term) Page 3 <br />