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Agreement. Great - West's current Privacy Notice is attached to this Agreement as the Privacy Notice Exhibit. By executing this Agreement, Plan Sponsor acknowledges receipt of this notice. Great -West will update the notice periodically and make the updates available to Plan Sponsor. B. Business Continuity Plans Notice GWFS Equities, Inc.'s current Business Continuity Plans notice is attached to this Agreement as an exhibit. By executing this Agreement, Plan Sponsor acknowledges receipt of this notice. Great - West will update the notice periodically and make the updates available to Plan Sponsor. As soon as practicable following a disaster, Great -West agrees assist Plan Sponsor in business - continuity recovery and restoration efforts until full normal service levels and staffing are achieved. C. Affiliates Plan Sponsor acknowledges and agrees that Great -West may utilize the services of any affiliate, including but not limited to FASCore, LLC; Advised Assets Group, LLC; GWFS Equities, Inc.; GW Capital Management, LLC, within its controlled group to perform any services under this Agreement. Great - West shall provide to Plan Sponsor its organizational chart including, but not limited to affiliate, subsidiaries, third parties or other agents and their specific responsibilities and duties related to Plan recordkeeping, management, services and operations. D. Exclusivity Plan Sponsor appoints Great -West as the Plan's exclusive provider of the recordkeeping, communication, and other services set forth in this Agreement for the term of this Agreement. E. Responsibilities at Termination Great -West shall provide all Participant and Plan data in the standard file format for any Plan transition within 10 Business Days. Any additional requests for data will be reviewed and delivered independently. Upon Great -West relinquishing responsibilities at the termination of this Agreement, as requested, investment balances for all Participants will be provided in the recordkeeping system's standard format, to assure appropriate account balances, within 10 Business Days of termination. Participant statements and Employer Plan Summaries and Disclosures will be provided up to and including the statement for the last calendar quarter covered by this Agreement until Plan Sponsor determines that the transition is complete. Once recordkeeping responsibilities are transferred, Great -West, as requested by Plan Sponsor, will stop all communications and statements to Participants. F. Error Correction For purposes of this section, "Great- West" refers to Great -West Life & Annuity Insurance Company and certain of its affiliates. If Great -West, as the recordkeeper, makes an error that results in an investment transaction gain or loss, and it is brought to Great - West's attention within 90 days after the Participant statement date following the occurrence of the error, Great -West will retroactively correct the error by putting the Participant back in the financial position where the Participant would have been had the error not occurred. However, if the Plan or affected Participant knew or should have known of the error but failed to bring it to Great - West's attention within 90 days after the statement date following the occurrence of the error, the error will be corrected prospectively. If a correction is made at Great - West's expense and results in a net loss, Great -West will bear the loss. However, if the correction results in an unintended net gain, Great - West will retain the gain as compensation for services provided to the plan and to defray reasonable expenses of the plan including offsetting net losses as described above. Under special circumstances, Plan Sponsor may request consideration of a retroactive correction of a Great -West error at Great - West's expense after the expiration of the 90 -day period. Based on the circumstances identified, Great -West will consider such retroactive correction, and such correction will not be unreasonably denied, based on industry standards. In no event will Great -West be responsible for the expense of retroactive correction caused by an error or miscommunication committed by a Participant, City of Santa Ana Services Agreement 401 (0) 02 -02 -15 Page 14