Laserfiche WebLink
Exhibit A <br />1. Software Support: $78,000/ year, $6,500 /month <br />This category includes assistance with and support of infraMAP software and ancillary software <br />currently owned and maintained by the City. The City currently owns 50 licenses of infraMAP <br />Field; upgrading of these licenses to the cloud based infraMAP NOW is included. Support <br />includes unlimited telephone, online support, and up to eight hours each week of onsite training <br />of infraMAP software, All configuration files, MXD documents, batch files and document <br />management strategies will be provided as needed and Included in the monthly support fee. <br />Software supported includes: <br />• 50 total licenses of infraMAP Field or infraMAP NOW <br />• Microsoft MapPolnt, Microsoft Server Sql Server express, Microsoft Share Point, <br />Microsoft Sql Server. <br />• Symantec Backup Exec 2014 Server Windows per server bundle UG License express <br />band Essential. <br />• Symantec Backup exec 2014 Agent forVM Ware and Hyper -V Windows per host Server <br />Bundle standard license express band S Essential. <br />2. Equipment Support: Up to $125,000/ year <br />This category includes assistance with and support of all iWater /InfraMAP hardware owned and <br />maintained by the City. Any hardware used with infraMAP /GIS project software will be <br />supported. This will Include both warranty and non - warranty Items up to the value of the <br />contract. Support for all Water/infraMAP hardware will be billed per occurrence at applicable <br />labor rates and material costs. All work orders shall be approved by city prior to performing <br />work. Support of warranty items is covered under terms of warranty and at no additional cost. <br />Hardware supported includes: <br />• 35 Field crew laptops and tablet computers <br />• All mounts, power supplies and external GPS receivers for the field computers <br />• Office docking stations for field computers <br />• Four servers that support and store water resources operational status data <br />Onsite Technical Support $150 /hr: <br />o !Water will provide a hardware technician for onsite work orders. This may include <br />hardware management, hardware updates or project specific programming. <br />Remote Technical Support. $75 /hr: <br />o !Water will have a hardware technician work on projects that can be completed at our <br />office and not required to be completed at the City facility. <br />18 Goodyear, Suite 100, Irvine, CA 92618 <br />Telephone: (949) 768 -4549 Fax: (949) 768 -4155 <br />25E -11 <br />