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4. Social Security verification <br />5. Only documented, authorized Contractor employees are eligible to work or <br />permitted on or in City facilities (Verification of the INS -9 forms must be <br />approved by the City upon request) <br />m. Any employee whose conduct is not satisfactory, as determined by the City of Santa <br />Ana, shall be removed from providing crossing guard services in the City of Santa <br />Ana. <br />u. Consultant shall investigate all public complaints concerning crossing guard services. <br />In the event of a complaint, Consultant shall contact the Santa Ana Police Department <br />at (714) 245 -8228, within two (2) hours, to advise the nature of the complaint and the <br />remedy /resolution of said complaint. Consultant shall furnish a written report of the <br />incident to the City of Santa Ana Police Department within three (3) business days <br />after the occurrence; and <br />o. Consultant shall maintain detailed records and reports of the total number of hours of <br />service provided. These records shall list the number of hours worked at each <br />location. These records will be made available for inspection and audit by the City of <br />Santa Ana at any time. <br />2. COMPENSATION <br />a. City agrees to pay, and Consultant agrees to accept as total payment for its services, the <br />following rates and charges: <br />Year I <br />March 1, 2015 - February 28, <br />$615,978.00* <br />2016 <br />Year 2 <br />March 1, 2016 - February 29, <br />_ _ <br />$656,000.00* <br />2017 <br />Year 3 <br />March 1, 2017 - February 28, <br />$656,000.00* <br />2018 <br />_ <br />Total: <br />$1,927,978.00 <br />* Indicates that a minimum wage increase is reflected in the total. <br />b. The total sum to be expended under this Agreement shall not exceed $2,217,175.00 <br />during the term of this Agreement. The Agreement contains a 15% ($289,197.00) contingency <br />amount which can be used at the City's discretion for services over and above the base contract <br />amount. <br />c. Payment by City shall be made within thirty (30) days following receipt of proper <br />invoice evidencing work performed, subject to City accounting procedures. Payment need not <br />be made for work which fails to meet the standards of performance set forth in the Recitals <br />which may reasonably be expected by City. <br />25A -7 <br />