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1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />EXHIBIT A <br />1. <br />PROGRAM OBJECTIVE AND GOALS ............ ............................... <br />1 <br />2. <br />POPULAIION TO BE SERV ................ ............................... <br />2 <br />3. <br />DEFINITIONS ............................ ............................... <br />3 <br />4. <br />SERVICES ............................... ............................... <br />5 <br />S. <br />COF ACIOR RESPONSIBILITIES ............ ............................... <br />6 <br />6. <br />PRINCIPLES ............................. ............................... <br />9 <br />7. <br />UT IDE TO NTACTS :...................... ............................... <br />9 <br />8. <br />FACILITIES ............................. ............................... <br />9 <br />9. <br />REPORTING REQUIREMENTS <br />................ ............................... <br />10 <br />10. <br />PE 0 <br />RING AND REVIEW ..... ............................... <br />11 <br />11. <br />QUALI1Y <br />CONIROL ................. .. ........ I.......................... <br />12 <br />12. <br />EE FARGT� .............. ...... .... .............................. <br />12 <br />13. <br />HANDLING COMPLAINTS ................... ............................... <br />13 <br />14. <br />HOURS OF OPERATI .................... ............................... <br />14 <br />15. <br />BUDGET ......... ...................... ............................... <br />15 <br />16. <br />SAFT .. ................................ .............I................. <br />17 <br />(WRR0415) <br />3 of 39 (April 7. 2015) <br />25C -5 <br />