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Cit Corn Services Fit /Gap and Contract Support f'iaas; I: tit atnd Gals Sup11oI't 1 -1: Comparative Analysis interviews (24 hours) Now that SAPID has chosen a vendor (TriTech), it's appropriate to develop a "Fit and Gap' document prior to contract development. Based on the process, SAPID can determine which specific gaps should be closed through business process changes or modifications to the TriTech solution (either configuration changes, or customization). In 2012, our firm assisted with the analysis of the current environment, with a focus on identifying the areas within SAPID that suffer from technology weaknesses. Specifically, we focused on the following: Lack of Integration /Disparate Systems, Redundant Data Entry, Inability to Retrieve Data /Information (including ad hoc reporting challenges), Security Challenges, Interface Barriers, Laser Fiche Limitations, Multiple Standalone Applications, Field Reporting Limitations, and Citation Issuance /Processing Limitations. During the Fit and Gap process, our team would revisit the areas impacted by the preceding topics, with a focus on identifying the following: • TriTech Solutions: Technical and functional options afforded by TriTech's Inform solution. • Opportunities for Improvement: Based on the known TriTech solution, areas where significant opportunities exist for improving the current limitations. • Policy and Procedure Changes: Often times, the introduction of technology can only be leveraged through accompanying policy and procedural changes. • Technical Barriers /Gaps: There may be areas where the TriTech solution cannot be leveraged without closing technical gaps (i.e., infrastructure, hardware, software, interface limitations). • Implementation and Sustainment Resources: Identifying the technical resources (types of positions, quantity, and estimated workload) necessary for a successful implementation and long -term product sustainment. 2: Review TriTech's Solution (16 hours) Cit Com would interview SAPD stakeholders, and TriTech representatives (as necessary) to validate the Business Case assumptions, and develop a list of prioritized gaps. Specifically, we would review TriTech's proposed Inform solution to identify any technical or business objective gaps. 1 -3: Meet with TriTech Representative (S hours) Cit Com would meet with TriTech representative(s) to review the prioritized gaps (seeking to confirm or reject them), and document any previously - unidentified gaps which TriTech may have